Info about returns, refunds and custom jewelry
We want to offer the best possible experience to our customers. To keep up a high standard of using quality materials and excellent craftmanship while maintaining a reasonable turnaround time, the following policies are in place:
General Info on Refunds and Returns:
To get jewelry out to you as quickly as possible, we often order materials for your jewelry immediately after seeing it in our system. Because of this, we are unable to offer refunds.
On standard orders:
Standard orders can be cancelled before fulfillment or returned in exchange for store credit or for a different piece of the same or lesser value.
On custom orders:
Custom orders (orders with brands, initials, inscriptions, and other customizations) cannot be canceled or returned.
We want you to love your new jewelry, so if you are unsatisfied in any way with your purchase, please don’t hesitate to reach out.
We would love to work with you to resize your ring to the correct size. Because of the extra effort and time we have to put into resizing, a $60 fee will apply.
To prevent having to resize, please reach out for a free ring sizing kit or visit a local jeweler to find out your ring size before ordering!
Warrantee: As of right now, we are unable to offer warrantees. We recommend looking into personal property insurance.
If your ring has a minor issue, we would be happy to fix it. Please send us a message about what is going on with your ring and for instructions on sending it back.
Occasionally our team makes a mistake. If you feel that is the case, please reach out to us and we will make it right.
We love custom jewelry here at Loreena Rose Jewelry, but there are a few important things to note:
Custom ring designs are not exclusive, and we reserve the rights to use it in promotional content and as a new product.
- Inscriptions can be added to almost any of our jewelry for $40.
- Custom sterling silver brands/initials can be added to almost any of our jewelry for $75.
- Custom gold brands/initials can be added to almost any of our jewelry for $200.
Can I do a payment plan on a custom ring?
Yes! We have financing set up through bread pay and affirm. We can also break it into several payments. The full amount is due before we ship your ring.
Can you reuse stones from a ring I have?
We absolutely can- reusing stones is a wonderful aspect of customs! Because of the extra effort and care that goes into removing the stone from it’s current setting and resetting it, a $50 fee applies for the first stone and $25 for each stone after that.
We will send back the setting the stone was in if requested. Settings that we are reusing channel set stones from will not be returned.